Product Specification

23.6 inch Windows Automated Queue Management System Hospital Triage And Queuing Kiosk for Bank/hospital

23.6-Inch Hospital Triage & Queuing Kiosk: Redefining Efficiency and Safety in High-Traffic Medical Settings

In tertiary hospitals with daily foot traffic exceeding 10,000 patients, triage efficiency directly impacts both the patient experience and the utilization of medical resources. Traditional manual triage counters often lead to chaotic queues, information errors, and patient delays—sometimes even triggering disputes. The 23.6-inch hospital triage and queuing kiosk, centered on "intelligent+ seamless interaction," reshapes outpatient workflow, ensuring that medical efficiency and human-centered care go hand in hand.

From "Blind Queuing" to "Symptom-Based Triage"

The kiosk is equipped with an AI pre-consultation system. Patients select key information such as symptoms and medical history via the touchscreen, and the system intelligently recommends the most appropriate department. For example, a patient presenting with "chest pain" is prioritized to cardiology instead of following the traditional first-come, first-served approach. The system supports multiple identification methods, including ID cards, health insurance cards, and electronic health codes, retrieving patient records within 3 seconds to avoid repetitive data entry.

Robust Protection for a Safe Environment

Built to withstand high-intensity hospital use, the device features medical-grade antibacterial tempered glass with a nano-silver ion coating, achieving a >99% inhibition rate against E. coli and Staphylococcus aureus. The entire unit is IP65-rated for dust and water resistance and can be disinfected with alcohol sprays, eliminating the cross-contamination risks associated with paper tickets.

The kiosk integrates modular components such as ID/health card readers, bank card readers, barcode scanners, and receipt printers—all designed for easy maintenance and repair. In specialized areas like fever clinics, the device supports a "touch-free mode," allowing patients to scan a QR code and complete triage registration on their personal devices, minimizing the risk of infection transmission.

Driving Lean Management of Medical Resources

The 23.6-inch queuing kiosk serves not only as a patient flow entry point but also as a "data radar" for hospital operations. It monitors 18 key metrics in real time—including peak patient volume per department, average wait times, and appointment cancellation rates—and automatically generates resource allocation suggestions. For instance, when pediatric patient numbers suddenly increase by 20%, the system alerts the pharmacy to stock up on commonly prescribed medications.

Moreover, the vast amount of symptom data collected by the kiosk can inform hospital discipline development. By analyzing triage keywords over a three-year period, one top-tier hospital found that 23% of patients reporting "chronic cough" actually required referral to ENT. This insight led to optimized collaboration between respiratory and ENT departments.

The 23.6-inch hospital triage and queuing kiosk is becoming a core node in the construction of smart hospitals. From shortening average wait times and reducing front-desk workload by 65%, to resolving queue disputes and improving medical resource turnover, this device redefines modern healthcare efficiency through "hard technology + warm service." With the adoption of 5G and the Medical Internet of Things, its extended value in remote triage and cross-facility coordination will continue to unfold—helping limited medical resources benefit more patients.

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