Foshan Mingchuang Automation Equipment Co., Ltd.

Foshan Chuangxiang is a leading manufacturer specializing in the research and development, production, sales, and after-sales service of high-efficiency tissue production and packaging machinery. With a strong commitment to innovation, sustainability, and customer satisfaction, we provide smart, eco-friendly solutions for the global tissue industry.

Mingchuan Team Introduction

The core competitiveness of an enterprise ultimately lies in its people. A professional, practical and creative team serves as the solid foundation for Mingchuan’s continuous growth. Since its establishment, Mingchuan has attached great importance to talent development. We keep recruiting professionals in mechanical‑structural design, electrical automation, process R&D, international sales and after‑sales support. Now we have built a compound team with clear division‑of‑labor and good teamwork, specializing in tissue‑converting machinery. The team strongly supports product upgrading, project delivery and global customer service.

The R&D team acts as the core driving force of Mingchuan. Key team members have more than ten years of practical experience in tissue machinery development. They are well‑versed in mechanical structure, electrical control and production technology for facial tissue, napkin and cotton‑towel complete production lines. Instead of simply copying existing models, our team insists on independent innovation and optimizes machines based on market trends and real‑world customer pain points. R&D engineers follow the whole workflow, from preliminary scheme planning, 3D modeling drawing, structural optimization, program debugging to repeated prototype testing and improvement. Faced with personalized requirements such as embossing patterns, printing modules, quick size‑change and full‑line automatic renovation, our technical team can complete targeted design and turn clients’ production demands into mature and reliable machinery. We keep tracking international technical standards and comply with CE and ISO specifications to make sure our machines meet export requirements.

Our professional team photo in front of paper converting machinery factory

Our production‑and‑assembly team consists of senior technicians with rich hands‑on experience, who are familiar with assembly standards and technical details of every component. During production, they strictly follow R&D drawings for equipment assembly and commissioning, paying close attention to component fastening and cable arrangement. After assembly, technicians cooperate with QC staff to conduct long‑term no‑load and material‑running tests to eliminate abnormal noise, jamming and parameter deviation. Machines can only be packed for delivery after all performance indicators pass inspection. This down‑to‑earth workshop‑based team guards product quality and turns design drawings into stable finished equipment.

Office team working on paper converting machinery project design and customer service

The international sales team keeps up with overseas market conditions of tissue‑paper industry, equipped with good foreign‑language skills and professional industry knowledge. More than simple product promoters, our sales staff listen deeply to clients’ project plans. According to factory space, production targets, product positioning and local market situation, they offer objective suggestions on machine selection and complete factory‑building solutions. Considering time‑zone differences across the globe, the team maintains prompt response to inquiries about specifications, configuration options, lead‑time, sea‑freight customs clearance and certification documents. They manage pre‑sales communication, order tracking and production‑progress updates, building an efficient bridge between overseas buyers and our factory.

Technical meeting for paper and nonwoven converting machinery development

The after‑sales technical team provides solid support for customers’ continuous production. Our engineers possess solid theoretical knowledge as well as years of on‑site commissioning experience. They are familiar with all machine models and common troubleshooting solutions, delivering remote video guidance, technical training and spare‑parts coordination. On‑site overseas service is available when necessary. Following a fast‑response principle, they patiently train local operators on machine operation, daily maintenance and simple fault elimination, helping customers cut downtime and production losses.

Technicians testing and adjusting automatic paper converting machine in workshop

Besides, we have full‑time teams for supply‑chain management, quality control and project administration. They standardize internal workflows, control incoming‑parts quality and coordinate all links among R&D, production, sales and after‑sales departments for efficient collaboration.

People‑oriented, Mingchuan organizes regular technical training and industry‑exchange activities to improve overall competence. Our whole team maintains a pragmatic style and focuses on the tissue‑machinery sector. Thanks to this complete talent system covering research, manufacturing, sales and service, Mingchuan is capable of supplying reliable equipment and professional service for clients in over 20 countries and winning trust worldwide. In the future, we will continue to expand our talent pool and optimize team structure to serve global partners with stronger comprehensive strength.

Mingchuan is an enterprise specializing in the manufacturing of tissue paper processing machinery. Since its establishment, it has targeted the global market of tissue converting equipment. Adhering to technological innovation and high quality, Mingchuan has gradually developed from a small machinery processing workshop into a modern automated equipment manufacturer integrating R&D, production, global sales and overseas technical services.

Exterior view of our paper converting machinery factory building

In the early stage, the company was founded by a team of experienced mechanical engineers, focusing on maintenance and simple modification of post-processing equipment for household paper. At that time, the domestic tissue machinery industry suffered from serious product homogenization, and high-end automatic equipment mainly relied on imports. Rooted in the workshop, the Mingchuan team polished basic machine models, mainly developing small folding machines for napkins and cotton soft towels. With solid assembly craftsmanship and timely technical support, the company gained its first batch of domestic customers. During this period, Mingchuan established its core business philosophy: reliable machines, continuous service and customized solutions, laying a solid foundation for future expansion.

Facial tissue making machine, automatic facial tissue folding and cutting production line

Our professional team photo in front of paper converting machinery factory

With the rapid development of the domestic tissue industry, the market saw surging demand for integrated automatic production lines. Seizing this opportunity, Mingchuan expanded its workshop area and built a standardized assembly workshop. An independent R&D department was set up with 3D simulation design software introduced to develop new-generation automatic tissue folding and packing machines. The business scope expanded from single machines to complete tissue production line solutions. Meanwhile, the company improved quality control procedures and implemented full pre-delivery tests. Every machine would go through continuous no-load and material-running trials to reduce failure rates. Thanks to stable quality, Mingchuan’s customer base kept growing. The company received its first foreign trade orders and stepped into the global market.

In the steady growth phase, Mingchuan upgraded its production capacity, built a 3000-square-meter standardized workshop, added precision processing machines and optimized its supply chain. The R&D team kept upgrading products, adding customized functions including embossing, color printing and quick size change. The company can design exclusive production lines according to customers’ capacity, factory space and product types. Mingchuan obtained CE certification, ISO quality system certification and high-tech enterprise qualification, making its machines meet international export standards. Its tissue machinery has been exported to more than 20 countries across Southeast Asia, the Middle East, Africa and Latin America. A dedicated overseas service team was established to provide remote commissioning, online operator training and spare parts supply, solving after-sales troubles for global buyers and building a solid international reputation.

At present, Mingchuan keeps upgrading machine automation to cut labor costs and raise production efficiency. The company has built a multi-language foreign trade independent website, displaying factory scenes, machine operation cases and certificates to reach potential buyers worldwide. Faced with fierce global competition, Mingchuan provides not only machinery, but also one-stop solutions including factory layout planning, equipment selection and production process guidance.

Workers assembling paper converting machines in factory workshop

Mingchuan After-sales Service Systen

For the tissue paper machinery industry, high-quality equipment is only the starting point of cooperation. A complete and reliable after-sales service is the core guarantee for the long-term stable operation of customers’ production lines. Since Mingchuan started to explore overseas markets, we have fully recognized this point. We always regard the construction of after-sales service system as a key part of enterprise development. Adhering to the service philosophy of “Customer First, Full-cycle Support”, we have built a one-stop technical service system covering pre-sales, in-sales and after-sales stages. We provide continuous, professional and efficient technical support for tissue mill customers at home and abroad, removing all worries after customers purchase machinery.

Professional production workshop of paper processing machinery for tissue, napkin, handkerchief and disposable bath towel production equipment.

Our service starts from the pre-sales stage instead of only responding after equipment delivery. Mingchuan’s technical sales team will communicate deeply with customers about their actual demands. Combined with customers’ factory space, target output, tissue product types, local power conditions and budget, we customize production line layout, recommend suitable machine models, and provide complete production plans, equipment drawings, capacity calculation and return on investment analysis. Our team truthfully shows machine performance and operating parameters, objectively explains maintenance requirements without overstating product capabilities, helping customers make purchasing decisions that best fit their factory situation. For overseas customers, we offer multi-language technical communication, promptly answering questions about machine structure, certification standards, sea freight packaging and customs documents, so customers can fully understand all project details before placing orders.

Loading paper converting machinery in plywood wooden case by forklift for shipment

During the in-sales phase, our service keeps tracking the whole process from equipment manufacturing, assembly and testing to packing and shipment. In the production stage, we regularly update production progress to customers and provide real videos and photos taken in the workshop. After the whole machine assembly is finished, all machines will undergo continuous no-load and material-running tests. Only after confirming stable operation and qualified parameters can the machines be packed. Before delivery, we sort out complete documents, including operation manuals, electrical schematic diagrams, spare parts lists, CE/ISO certificates and packing lists. For export machines, professional export wooden cases with moisture-proof and shock-proof treatment are adopted to avoid damage during ocean transportation. After shipment, we keep tracking logistics information, send bills of lading and logistics updates to overseas customers promptly, and assist customers to prepare for goods receiving, factory infrastructure and power connection in advance.

After the machines arrive at customers’ factories, the formal after-sales warranty service begins. Mingchuan provides standardized warranty service. Within the warranty period, we supply free spare parts for malfunctions caused by manufacturing defects of the equipment, and arrange engineers to guide troubleshooting remotely. Once customers receive the machines, our engineers will offer online installation guidance. Through video calls, we assist customers step by step with machine positioning, wiring, commissioning and startup, and train on-site operators to master operation procedures, daily maintenance methods and basic fault identification. Multi-language operation videos and maintenance manuals are produced for operators to check anytime, reducing the risk of misoperation.

Overseas customers visiting our factory

Considering the long geographical distance for overseas customers and long lead time for engineers’ international travel, Mingchuan has built a fast-response online technical service channel. When customers encounter production failures, they can contact our technical team anytime via email, WhatsApp and video call. Our after-sales engineers are online for 7×16 hours. We quickly receive customer feedback, judge the root cause of faults with video footage and provide solutions. For complex problems that cannot be solved remotely, we can arrange senior engineers to visit customers’ sites for on-site commissioning, maintenance and in-depth practical training.

Introducing machine to overseas customers in workshop

Meanwhile, Mingchuan has established a global spare parts reserve system with abundant stock of wearing parts. When customers need replacement parts, we can arrange international express delivery quickly, minimizing downtime and production losses. Service will not terminate after the warranty expires. We keep supplying spare parts at preferential prices, machine upgrading, production line expansion plans and regular equipment inspection as value-added services. When customers intend to add new machine models, upgrade automatic functions or expand tissue product categories, Mingchuan can still provide corresponding technical solutions.

Group photo with overseas customers after factory discussion of paper converting machines

Over the years, Mingchuan has served tissue manufacturers in more than 20 countries worldwide. We fully understand that overseas buyers of tissue machinery care not only about machine prices, but also whether the equipment can run stably and whether problems can be solved quickly. We always stick to long-term development instead of one-time transactions. We hope to establish long-term win-win cooperation with global customers through stable machinery and thoughtful continuous after-sales service. In the future, Mingchuan will keep expanding the after-sales engineer team, improve overseas spare parts warehouse layout, optimize remote technical support and upgrade our full-cycle service system to protect the tissue production business of global customers

Paper converting machine wrapped in plastic film, ready for delivery to overseas clients